Hello and welcome to our website!
We are company specialized in outsourced contact center services based in Skopje, Macedonia. The company was founded in 2007 as a small research firm with ambition to become regional and international player. Today, 7 years later, Rating Call Centers is part of Rating NewMedia Group, a leading provider of outsourced research and contact center services in Macedonia, working for clients in more than ten countries in EU. We are young team with strong ambitions delivering: Quality, Results and Bigger Value! We would be happy to find out more about you and the possibilities to help you!
- Offices: Macedonia, Serbia, Kosovo and Bulgaria.
- Capacity: 150 seats within the region of the Balkans
- Languages: We have experienced teams covering German and English language as our core languages. We also provide services in Italian, French, Greek, Bulgarian, Albanian, Serbian, Croatian and Macedonian
- Infrastructure: Our contact centers have multi-site infrastructure with contact routing and prioritization engines, predictive dialing, virtual routing applications and more
- Channels: We cover all the channels of communication phone, e mail, chat, automated response (IVR) and social media