More than 70% of all young people in the Balkans speak at least one foreign language fluently and many of them speak two languages. Rating Agency employs agents and interviewers, who have been trained according the highest standards for Call Centre operations. They are permanently monitored, evaluated and encouraged to advance their skills.
Rating Agency has ability to expand its reach and service potential depending on your needs. At present, we have 50 fully equipped CATI stations in Macedonia with the ability to use 150 more in the region. Our approach is customer oriented and we can scale, adapt and customize our technologies to meet your requirements.
The quality control of the work processes is basically the driver of the progress in the call centre business.At Rating International we have developed quality control measurement system which assures excellent workflow in line with the strictly prescribed standard operating procedures.
We put strong accent on protection of our client’s information and data. We know how delicate and important information is and advance information security managements systems are implemented in our work. This includes exchanging information over secure platform (VPN or FTP), regular backups on short time intervals and high internet protection with antivirus software and firewalls.
Quality and satisfaction guarantee with lowered operative cost and investment in new equipment, environment, phone lines or employees will bring about BIGGER VALUE for you and your clients.